Our Cancellation and Refund Policy for Live Instructor-led training or classroom training is as follows:
Cancellation Process: Customers who have registered can request cancellation by sending an email to trainings@alvinintegrated.com.
Only the following conditions will be met for a refund:
• If a customer cancels their participation due to an emergency or an unexpected circumstance.
• If the training session is postponed or rescheduled.
• If the organiser of the course cancels it due to a lack of participants, or trainer availability or due to any force majeure events (floods, earthquakes, political instability, etc.).
If cancelled by the customer:
• Requests for refunds are only allowed if they are submitted within 7 days of the course/event start date.
• Any request made after 7 days from the date of purchase will be ignored.
• Registration will be treated cancelled if the payment is due upon registration.
• Delegates who cancel after registering or who fail to attend will be charged the full course price, with no refunds available. A replacement is always welcome.
If cancelled by the organizer:
• If cancelled by the organizer, however, any logistics, travel, or personal expenses incurred by the participant will not be refunded.
• Notification of cancellation will be provided within 3 days before the training is scheduled to be conducted. Registrants will not be charged for the course, and a complete refund will be provided.
• In the event that Alvin Integrated Services cancels or postpones an event, the participants who are within 7 days of purchase will, of course, be rescheduled to any upcoming batch without any extra charges.
• The refund will be made to the same bank account as the payment was made.
If the customer cancels, the following applies: On cancellation, a portion of the payment will be deducted on the following basis:
| Up to 15 days prior to training | No cancellation charge |
| 10 days prior to training | 25% cancellation charge |
| 7 days prior to training | 50% cancellation charge |
| 6 or fewer days prior to training | No refund. |
If payments made twice: Refunds for duplicate payments made by the client will be performed using the same payment method in 10 to 15 working days after the client provides information.
Please note:
• Alvin Integrated Services reserves the right to cancel or change a class at any time, including but not limited to, lack of participants, classroom, equipment, or trainer availability due to force majeure events (floods, earthquakes, political instability, etc.).
• The refund policy is void if the participant has already received or accessed the shared study material or standards or has attended online or classroom training.
• All refunds will be processed within 10 to 15 working days after the refund request is approved by Alvin Integrated Services.
• Please be aware that registered delegates for CQI and IRCA courses will not be eligible for a fee refund if they opt to leave a course that is about to begin or one that is already in progress.
