ISO/IEC 20000-1:2018 IT Service Management Lead Implementer Training Course
Course Course: 3 Day
Course Description:
ISO/IEC 20000-1 is the internationally recognized standard for a service management system (SMS). It helps you to embed a service lifecycle strategy into your organization. ITSM Fundamentals which has a broader focus on the platform and concentrates on understand basic capabilities, the ITSM Implementation course puts those basic capabilities to use. Service management is defined as a set of specialized organizational capabilities for providing value to customers in the form of services.
Implementing service management is by itself a strategic decision and one of the objectives of service strategy is to transform service management into an organizational strategic asset.
Learning Outcomes:
Upon completion of this course, for each ITSM application, students will be able to:
● Interpret key concepts and requirements of ISO/IEC 20000-1:2018 from an implementation perspective.
● Identify the benefits specific to your organization in relation to implementing an effective SMS
● Understand the internal audit process and prepare for third party certification.
● Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1:2018.
● Implement key requirements of ISO/IEC 20000-1:2018.
● Plan, conduct, report and follow-up internal audits of service management system as per ISO/IEC 20000-1:2018.
How will my organization benefit?
● Become familiar with a typical framework for implementing an SMS based on ISO/IEC 20000-1:2018.
● Get a sound basis to focus your implementation efforts so that it benefits you and your organization.
● Gain the ability to recognize where adjustments might need to be made, to accommodate your particular situation and progress made to date.
● Increase your knowledge of ISO/IEC 20000-1 key concepts and requirements.
● Develop the skills to conduct your own baseline review of your organization’s current position with regards to ISO/IEC 20000-1
Who Should Attend?:
● Anyone involved in the planning, implementing, maintaining or supervising of an ISO/IEC 20000-1:2018.
● This course is designed for customers, partners, and employees in technical roles (i.e. technical consultant, architect, and system administrator) who need to implement ITSM applications.
● Business Owner or Customer representative: An individual that understands the key business processes an application or system supports and impacts of downtime.
● Technical Application Manager: An individual responsible for the support of the application or system life cycle, including maintenance, upgrades, development, etc.
Why Should You Attend?
IT services keep a business going, Today’s core business processes are underpinned by IT services, so it is essential to have a strong service management capability. So it is pretty important to manage them properly. Managing IT services well gets the ultimate value from technology. ITSM makes you more productive. Getting the right people, processes and technology in place will meet your needs. An assessment of the current status and maturity level, preferably through a formal assessment model is essential before implementation and regularly thereafter.
How To Apply?
To apply for this course by sending an e-mail to trainings@alvinintegrated.com. Course confirmation will be given after receiving the advance payments from the interested participants. To learn more about our cancellation and refund policy, please visit the following link: cancellation-and-refund-policy/
